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Facebook: only 2 of 6 authorised pages save as connected accounts, and those 2 get an immediate webhook failure

hesham barr ยท about 1 month ago

Completed

Bug

hen connecting Facebook, I authorise all 6 pages I manage through Facebook's own permission screen (confirmed via Business Integrations โ€” all 6 show as granted access for Schedulin). Schedulin's own connection wizard also shows all 6 correctly ticked. But after completing the flow, only 2 of the 6 ever appear as connected accounts in Schedulin, tested in both a normal session and a fresh incognito session, so it isn't a caching issue.

The 4 missing pages: a shop page, a music/events page, a sports/hobby page, and a pet-related page. All are properly listed under my Business Manager with full control.

Separately, the 2 pages that do connect both show "Updates unavailable" in the dashboard immediately after connecting, before any posts have even been sent.

Happy to share account details privately if that helps track it down.

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Troy Underwood
Troy UnderwoodTeamabout 1 month ago

@hesham barr I'll reach out to you by email

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Facebook: only 2 of 6 authorised pages save as connected accounts, and those 2 get an immediate webhook failure

hesham barr ยท about 1 month ago

Completed

Bug

hen connecting Facebook, I authorise all 6 pages I manage through Facebook's own permission screen (confirmed via Business Integrations โ€” all 6 show as granted access for Schedulin). Schedulin's own connection wizard also shows all 6 correctly ticked. But after completing the flow, only 2 of the 6 ever appear as connected accounts in Schedulin, tested in both a normal session and a fresh incognito session, so it isn't a caching issue.

The 4 missing pages: a shop page, a music/events page, a sports/hobby page, and a pet-related page. All are properly listed under my Business Manager with full control.

Separately, the 2 pages that do connect both show "Updates unavailable" in the dashboard immediately after connecting, before any posts have even been sent.

Happy to share account details privately if that helps track it down.

How important is this to you?

Please sign in to join the conversation.
Troy Underwood
Troy UnderwoodTeamabout 1 month ago

@hesham barr I'll reach out to you by email

Upvoters
Status
Completed

Subscribe to request

Get notified by email when there are changes.